1. Vehicle Standards & Maintenance

Vehicles provided for Dindigul to Kodaikanal are regularly inspected, maintained, and serviced in accordance with statutory transport, safety, and emission regulations. The specific vehicle type, model, and seating capacity will be confirmed at the time of booking, though minor substitutions may occur if operationally required.

All vehicles are equipped with necessary permits, insurance, and documentation as mandated by transport authorities. In case of mechanical issues, Karthi Travels will take reasonable steps to arrange an alternative vehicle or solution as early as possible.

2. Driver Conduct & Professionalism

Drivers engaged by Karthi Travels are licensed, trained, and experienced in both city and hill driving. Drivers are expected to:

• • Operate the vehicle safely at all times

• • Follow all traffic rules and local regulations

• • Maintain courteous behavior and professionalism

• • Avoid rash driving, speeding, or unsafe maneuvers

• • Assist passengers with information and reasonable support

Any concerns regarding driver conduct should be immediately reported to the support team of Karthi Travels.

3. Passenger Responsibilities

Passengers must adhere to safety guidelines to ensure smooth travel, including:

• • Wearing seat belts wherever applicable

• • Not distracting the driver during hill driving

• • Avoiding consumption of alcohol or illegal substances inside the vehicle

• • Not requesting unsafe shortcuts or speeding on ghat roads

• • Ensuring children are supervised at all times

• • Not smoking inside the vehicle as per legal rules

Passengers are responsible for the safety of their personal belongings. Karthi Travels is not liable for loss or damage to personal items left behind in the vehicle.

4. Luggage Policy

Luggage must be placed securely in the boot area or designated storage space. Overloading is not permitted. Fragile or valuable items should be carried personally by passengers.

5. Route, Itinerary & Running Time

Routes and itineraries for Dindigul to Kodaikanal may be modified based on:

• • Weather conditions

• • Hill road safety guidelines

• • Traffic restrictions or diversions

• • Local authority instructions

• • Vehicle performance or mechanical limitations

Drivers will always prioritize safety over schedule. Requests to drive on restricted roads, forest routes, or unsafe terrain may be declined for safety and legal reasons.

6. Air Conditioning (A/C) Usage

For safety and vehicle performance, A/C may be temporarily switched off during steep climbs, heavy traffic on ghat sections, or when the vehicle is stationary for long durations.

7. Service Limitations & Force Majeure

Service delivery may be impacted by unpredictable events including but not limited to:

• • Heavy rain, fog, or landslides

• • Road closures by authorities

• • Strikes or political disturbances

• • Unexpected traffic conditions

• • Accidents or mechanical failure

• • Natural disasters or emergencies

In such cases, Karthi Travels will make reasonable efforts to minimize inconvenience, but itinerary changes or delays may be unavoidable.

8. Behavior & Damage Policy

Passengers are expected to behave respectfully towards drivers and maintain the cleanliness of the vehicle. Any damage to the vehicle interior, seats, accessories, or exterior caused by passengers must be compensated.

9. Use of Images

Images displayed on the website are owned by their respective copyright holders and are used for illustration purposes only. Actual vehicles, locations, rooms, scenery, or sightseeing experiences may vary based on availability, weather, and local restrictions.

10. Pickups, Delays & Waiting Time

Passengers are expected to be ready at the scheduled pickup time. Delays may affect the itinerary or sightseeing coverage. Waiting charges may apply for excessive delays depending on the booking type.

11. Alcohol, Smoking & Illegal Substances

Consumption of alcohol, use of drugs, or smoking inside the vehicle is strictly prohibited as per law. Drivers may refuse service to passengers displaying unsafe or intoxicated behavior.

12. Liability

While Karthi Travels aims to provide safe, reliable, and quality service, we are not liable for:

• • Personal loss or theft

• • Delays caused by traffic or weather

• • Itinerary changes due to safety concerns

• • Losses from unforeseen events (force majeure)

13. Emergency Assistance

In case of emergencies, passengers may contact our support team. Drivers may halt the vehicle in safe locations if health emergencies occur.

14. Acceptance of Service Policy

By booking Dindigul to Kodaikanal or using the services offered through dindigultokodaikanal.com, you acknowledge that you have read and agreed to this Service Policy established by Karthi Travels.