1. Introduction
Karthi Travels values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, store, use, share, disclose and safeguard your data when you use dindigultokodaikanal.com or book Dindigul to Kodaikanal services.
2. Information We Collect
We collect different types of information to operate efficiently and provide our services securely.
a. Personal Information
&bill; Name, address, email, phone number
&bill; Government ID details when required for hotel or travel permits
&bill; Emergency contact details (optional)
b. Booking Information
&bill; Pickup & drop locations, trip dates, group size
&bill; Vehicle preference, addons and itinerary choices
&bill; Special requests or notes provided at the time of booking
c. Payment Information
&bill; Transaction reference number, payment mode, amount paid
&bill; We never store full card or UPI details — payment processing is handled securely by third-party gateways.
d. Technical Data
&bill; IP address, device type, browser information
&bill; Cookie IDs, session logs, referring URLs
&bill; Usage behavior to improve site performance
e. Communications
&bill; Chat messages, WhatsApp conversations, email queries
&bill; Call records (for quality & training purposes, when applicable)
3. How We Use Your Information
We use your information to:
&bill; Confirm, manage and support bookings
&bill; Process payments, invoices and refunds
&bill; Send booking confirmations, updates, reminders and alerts
&bill; Provide customer support and respond to queries
&bill; Improve website experience, performance and security
&bill; Send promotional offers (only with consent)
&bill; Prevent fraud, unauthorized access or misuse
&bill; Comply with legal and regulatory requirements
4. Legal Basis for Processing
We process your data under one or more of the following bases:
&bill; Contractual necessity: to provide you the booked service
&bill; Legitimate interests: ensuring safety, performance and operations
&bill; Legal obligations: tax, accounting, law enforcement compliance
&bill; Consent: for marketing or optional data collection
5. Sharing & Disclosure of Data
Your data may be shared with trusted partners to facilitate your travel, such as:
&bill; Payment gateways and banks
&bill; Drivers and vehicle operators
&bill; Hotels or accommodation partners
&bill; Government authorities (if required for permits)
Karthi Travels ensures all partners comply with reasonable data protection and confidentiality standards.
6. Cookies & Tracking
We use cookies for essential website functions, analytics, preferences, and security improvements. Please see our Cookie Policy for details.
7. Data Retention
Booking and invoice data is retained for as long as legally required (typically up to 7 years). Other data may be retained as long as necessary for operational, legal or security purposes.
8. International Data Transfers
Some data may be processed on servers outside India through cloud or third-party providers. We ensure such transfers comply with applicable data protection regulations.
9. Your Rights
You have the following rights regarding your personal data:
&bill; Right to access your data
&bill; Right to correct inaccurate information
&bill; Right to delete your information (subject to legal limits)
&bill; Right to withdraw marketing consent
&bill; Right to request data portability
&bill; Right to restrict certain processing activities
To exercise your rights, contact us at info@karthitravels.com.
10. Security Measures
We use secure servers, encryption layers, access controls, and monitoring systems to protect data. However, no system is 100% secure; users are advised to exercise caution when sharing sensitive details.
11. Children’s Privacy
We do not knowingly collect data from individuals under the age of 18 without parental consent. Parents may contact us to request deletion of a minor’s data.
12. Third-Party Websites
Our website may contain external links. Karthi Travels is not responsible for the content, privacy policies, or practices of third-party websites.
13. Consent
By using this website, contacting us, or submitting booking details, you consent to the processing of your data as described in this Privacy Policy.
14. Grievance & Complaints
For privacy-related complaints or inquiries, contact:
Karthi Travels
No 07, Infantry Road, Opp to TTD Information Center,
Near Fire Station, Vellore, Tamil Nadu - 632001
Email: info@karthitravels.com
15. Limitation of Liability
Karthi Travels shall not be liable for accidental, unauthorized, or illegal disclosure of your data caused by system failures, hacking, technical issues, or factors beyond our reasonable control.
16. Updates to This Privacy Policy
We may revise this Privacy Policy periodically to reflect service changes, legal requirements, or security enhancements. Updated versions will be posted on this page with a revised date.
Continued use of the website constitutes acceptance of the updated Privacy Policy.